[SYSTEM_FAQ // OPERATIONAL_PROTOCOLS]

01_THE_LABORATORY
[Q] What is Pink on Weekend?

[A] We are a multidisciplinary art laboratory. For 9 cycles (years), our objective has been the stabilization of creative data into physical reality. We do not follow standard industry trajectories; we operate through experimental logic.
[Q] What classification of hardware do you produce?

[A] While our outputs exist within the fashion space, we classify them as Artified Specimens. We engineer for the "In-Between"—subjects who reject both basic and high-decibel aesthetics. Our goal is to provide an extension of your localized world through stories and "cutexury" containment units.

02_DIMENSIONAL_DATA (SIZING)
[Q] How do I determine my required scale?

[A] Detailed [DIMENSIONAL_DATA] is accessible via the size guide on each product terminal. For complex calibration or sizing doubts, initiate a direct uplink via DM or email our support unit at support@pinkonweekend.com.
[Q] Are specimens true to scale?

[A] Most units are calibrated to standard dimensions. However, specific specimens are intentionally engineered with "Roomy" or "Compressed" geometries to fulfill structural intent. Always verify measurements before acquisition.

03_MATERIAL_LOGISTICS
[Q] What substrates are used in production?

[A] We collaborate with global suppliers to source high-integrity substrates. For example, our knit-ware utilizes 68% Tencel, a high-performance fiber derived from raw wood matter.
[Q] How do I maintain my specimens?

[A] Follow the [LAB_MAINTENANCE_PROTOCOL] provided with your unit. Generally: avoid high-intensity agitation, store in a stabilized environment, and do not let chaos win.

04_ACQUISITION & SHIPPING
[Q] Where is the Origin Point for shipping?

[A] All units are dispatched from our primary laboratory in Malaysia for both local and international field agents.
[Q] What is the processing timeline?

[A] Data processing and unit preparation require 3 to 7 solar days. We are a high-focus, small-scale task force. We appreciate your patience during this stabilization period.
[Q] International Tariffs and Customs?

[A] Dispatches to the US maintain a 10% tariff rate. No unauthorized financial surprises are expected during transit. For UK/EU protocols, refer to our localized shipping logs.

05_RETURNS & STABILIZATION ERRORS
[Q] Can I recalibrate (exchange) my order?

[A]Local & Singapore Agents: Exchanges are permitted for units in their original, uncompromised state.
International Agents: All international acquisitions are Final Sale. Due to current logistical constraints, we cannot process international returns. If a unit is critically non-functional for your needs, reach out for Store Credit stabilization.
[Q] I entered incorrect coordinate data (Address).

[A] Signal our team immediately via Instagram @pinkonweekend or support@pinkonweekend.com. If the unit hasn't exited the laboratory, we will manually override the coordinates.

06_COMMUNICATION
[Q] I have further inquiries.

[A] Slide into our DMs or transmit an email. Our lead researchers actually enjoy the human interaction.